Frequently Asked Questions

Check out our FAQ for further details.
Is it safe to make payments on Tikoid?+

All payments are processed on Tikoid through 256-bit encryption security - same as bank-grade security.

Once you make a payment, all payments are one-off; we do not store your payment details neither do we make any further transactions.

Which payment methods do you accept?+

Tikoid accepts all of the following major payments:

  • ApplePay
  • Visa
  • Mastercard
  • American Express
  • Discover
How can I get a refund?+

In the unlikely event, you're not happy with your order, you can take advantage of our 30-day satisfaction guarantee. Just email/contact us through our contact form and we'll get back to you with your refund.

Depending on your bank/financial institution, refunds can take upto 2-working days for your bank to process and show the transaction. All refunds are instant at Tikoid.

My payment was declined what should I do?+

In the event your credit/debit card was declined by our payment system, we would recommend you to contact your bank/financial institution to help you resolve to make future payments.

If a declined transaction has occurred, we won't take any payments out, as an error would have occurred with the declined transaction.

How long does it take for payments to go through?+

With over 30,000 happy customers we've been able to enable instant payments so that orders can happen immediately after payment is complete. This is through our secure, reputable and approved payment provider.